🌚 Customer Service Representative Interview Questions

Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. 709 Concentrix Customer Service Representative interview questions and 664 interview reviews. Free interview details posted anonymously by Concentrix interview candidates. Who your target customer is, and the primary problems they face. How your product/service addresses customer pain points. 2. How does empathy play into the role of a successful CSR? A majority of the sales cycle happens digitally and with minimal person-to-person interaction. 2. Describe your approach to resolving customer complaints and issues. This question is designed to assess your ability to troubleshoot customer issues in a remote setting. The interviewer wants to know if you have the skills and experience to handle customer inquiries and complaints without having face-to-face contact. I interviewed at TELUS International (Toronto, ON) in May 2023. Interview. Three stages of the interview. Assessments and typing tests. The 3rd stage has about ten questions which include behavioral and situational questions. also question on steps to take when a client asks questions you have no idea about. This helps me quickly assess the urgency of each customer’s inquiry and respond to them in a timely manner. Additionally, I use active listening and empathy to understand customer needs and provide appropriate solutions.”. 14. Describe a time when you had to provide feedback to a customer in two languages. Rating customer service survey questions. Based on your experience, on a scale of 1–10 (1 = not at all likely; 10 = extremely likely), how likely are you to recommend us to friends, family, or colleagues? On a scale of 1–10 (1 = unhappy; 10 = very happy), how would you rate your satisfaction with the customer service representative you Gbzgtj4.

customer service representative interview questions